Our processing times can change depending on how busy we get, the current processing time is always shown at the top of the page or on the description of the product if it is a pre-order/made to order item such as the monthly boxes. (This does not include weekends or the time it takes for the item to get to you after shipping), this gives us enough time to make and ship the candles to you! Some orders can ship quicker than this depending on our current workload! Custom Candles may take longer due to the nature of the products but an estimated shipping date is always given!
PLEASE NOTE: Processing time is the time it take to make your order and does NOT include the shipping time to your destination.
Prints have a shorter processing time, this again will be on the home page! Prints may ship separately separately to candle orders if the packaging doesn't allow both to travel safely together.
Yes! There is a customs tab at the top of our website where you can fill out a form to start the custom candle request! All of the information is also included on that page!
Custom candles may take longer than normal candles to ship due to the nature of the product, prices also may vary depending on the label design.
Our boxes tend to go on sale around the 25th of each month and ship around the 22nd of the following month. (3-4 weeks processing time in total). These contain five smaller tinned candles all exclusively designed for the theme of the box! They may ship earlier depending on our current workload but please bare in mind they are made to order and have artwork created specifically for the boxes so take time to make!
The themes for each box is always announced early on our Instagram page a few days before they go on sale, this is because there are a limited number of boxes and once they have sold out they will not be returning! So we like to let you all know about them early!
I sometimes ship artwork seperately from candles, this is because the artwork will go into an envelope with card or a cardboard tube in order to keep it safe during its journey to you, because of this I can't always fit the artwork into the same boxes as the candles! But if the artwork can easily and safely fit into the box with the candles then I will of course send them together.
Yes!! We will always offer international shipping, however your order may be subject to custom fees when it enters your country. These fees have nothing to do with us as a businesses and the buyer is responsible for paying them.
You will have to find out the fees etc for your country to figure out how much of a fee will be added if your country enforces customs fees.