How long will my order take to ship?
Our processing times can change depending on how busy we get, the current processing time is always shown at the top of the page. (This does not include weekends or the time it takes for the item to get to you after shipping), this gives us enough time to make and ship the candles to you! Some orders can ship quicker than this depending on our current workload! Custom Candles may take longer due to the nature of the products but an estimated shipping date is always given!
Can I order a Custom Candle?
Yes! There is a customs tab at the top of our website where you can fill out a form to start the custom candle request! All of the information is also included on that page!
I ordered artwork from you as well as candles, will they ship together?
I sometimes ship artwork seperately from candles, this is because the artwork will go into an envelope with card or a cardboard tube in order to keep it safe during its journey to you, because of this I can't always fit the artwork into the same boxes as the candles! But if the artwork can easily and safely fit into the box with the candles then I will of course send them together.
Some of the candles that I want to order are out of stock, when will they be back?
I try my best to restock the shop every month, I also keep everyone updated on restocks on our Instagram page!
Our monthly boxes are available every month, they tend to go on sale around the 25th of each month and ship around the 22nd of the following month. (3-4 weeks processing time in total). These contain five smaller tinned candles all exclusively desgined for the theme of the box!
Ordering items with Boxes
If you order anythign with one of our monthly boxes all items will ship at the same time as the boxes, so your entire order will take 3-4 weeks to process. Items may ship seperately depending on the items in the order.
How can I become a rep/ambassador?
You can become a rep for our brand by entering our rep searches on Instagram. These rep searches are held every few months and we pick reps based on their interaction with followers and their entusiasm to be a rep!
My country is not availble to ship to?
If your country doesn't show up as a shipping option it is simply because we haven't added it yet! Please send us an email or message us on Instagram and we will add your location to our shipping preferences!
Can I pay via credit/debit card?
We currently only offer Paypal as our method of payment. This is because of issues we previously have had with credit card providers. You can check out with card details as a guest with Paypal via a desktop.
I'm from the EU, can I still order from you after Brexit?
Yes!! We will always offer international shipping, however your order may be subject to custom fees when it enters your country. These fees have nothing to do with us as a businesses and the buyer is responsible for paying them.